Versatile and highly skilled Management Expertise’s with ITIL & Pega Knowledge. Having over 16+ years of IT experience working with Multi-cultural environment with cross-functional teams, in various capacities in IT including Service Management, Operational & Project Transition, Transformation with experience in planning & Transitioning large and complex project to Operations to multi-vendor and In-house for IT Infrastructure / Azure Cloud / SAP / SD / OSS and Application Support management activities
Deep experience in IT Transformation specifically modernization of Network, Infrastructure, Applications and Tools. Executed Process transformations for ITSM. Benefits spectrum across includes rationalization, simplification and process efficiency for clients.
Led the Transformation programs for multiple customers in EU region adopting Agile methodology across Infra and Application migration and deployment of new DWP services.
Demonstrated capability to manage conflicts and use ladder of influence to drive synergy across diverse stakeholders within the organizations across requirement gathering, planning, design and execution. Soft skills to identify and build collaboration across Teams / Practices/ Competencies at different stages of the project ensuring alignment of people, process and technology at all times for program success
Experienced in change management and maintain the user perception, learnt via experience to build specific communication plans for Management of Change and develop collectively by SI & customer teams with the help of SME’s to bring in Ethos, Pathos and Logos for influence
Build Transformation and change management via deep initial dog years in developing specific service transition training plans for smooth program handover to assure transformation change and benefit management