Who Am I?

Versatile and highly skilled Management Expertise’s with ITIL & Pega Knowledge. Having over 16+ years of IT experience working with Multi-cultural environment with cross-functional teams, in various capacities in IT including Service Management, Operational & Project Transition, Transformation with experience in planning & Transitioning large and complex project to Operations to multi-vendor and In-house for IT Infrastructure / Azure Cloud / SAP / SD / OSS and Application Support management activities

Deep experience in IT Transformation specifically modernization of Network, Infrastructure, Applications and Tools. Executed Process transformations for ITSM. Benefits spectrum across includes rationalization, simplification and process efficiency for clients.
Led the Transformation programs for multiple customers in EU region adopting Agile methodology across Infra and Application migration and deployment of new DWP services.

Demonstrated capability to manage conflicts and use ladder of influence to drive synergy across diverse stakeholders within the organizations across requirement gathering, planning, design and execution. Soft skills to identify and build collaboration across Teams / Practices/ Competencies at different stages of the project ensuring alignment of people, process and technology at all times for program success
Experienced in change management and maintain the user perception, learnt via experience to build specific communication plans for Management of Change and develop collectively by SI & customer teams with the help of SME’s to bring in Ethos, Pathos and Logos for influence
Build Transformation and change management via deep initial dog years in developing specific service transition training plans for smooth program handover to assure transformation change and benefit management

    • Leadership, Training & Team Development
    • Program / Delivery Management
    • Transition / Transformation Management
    • Client & Internal Stakeholder Communication
    • Relationship Development & Maintenances
    • Strong Negotiations, Pricing & Inventory Management
    • Business Process Improvement
    • Recruitment

Work Experiences

Have worked for Many Clients through Multinational company in last 16 years of experience

Company Name and Experiences is below

Wipro Ltd

Presently Working in Wipro Ltd

Title : Transition Manager
Location : Eindhoven, The Netherlands
Start Date : July 2008
End Date : Still working

Hinduja TMT Ltd

Worked in Hinduja TMT Ltd which is now know as HGS

Title : Technical Customer Executive
Location : Bangalore, India
Start Date : April 2007
End Date : May 2008

Siddi Infotech

Worked in Siddi Infotech start up company (Which is closed now)

Title : System Engineer
Location : Bangalore, India
Start Date : June 2004
End Date : Feb 2007

Education & Certification

Education and Technical details

Diploma In Computer Application (DCA)

Certificate : DCA
University : Aptech Computer Education
Year : 2001

Bachelor of Computer Application (BCA)

Education : BCA
University : Dr. C.V. Raman Institute of Science & Technology
Year : 2004

Cisco Certified

Certificate : CCNA
Year : 2009
Certification Number : CSCO11773946

Additional Certification

Non Technical Certification

ITIL Foundation

Certificate : ITIL Foundation
Year : 2012
Certification Number : 1202#311512084

AWS Cloud Practitioner Essentials

Certificate : Amazon Web Service
Year : 2021

Intershop Business User

Certificate : Intershop Communication
Year : 2021

Transition Management Certification

Certificate : Transition Management
Year : 2017

AWS Solutions SAP on AWS - Technical

Certificate : AWS Web Service
Year : 2021